frequently ask questions
Unfortunately, we are unable to exchange opened products due to state regulations. Defective products will not be exchanged after 30 days from purchase date. All sales are final unless product is defective. Please give us a call so we can try to sort out the problem for you as needed.
For any missing items, make sure to call within 1 week of receiving your order or we will not be able to substitute or amend the mistake.
We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We then vacuum seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbors would know it is anything, other then a regular package from the post office.
We strive to get our clients their products within a 36 hours ( 72-96 hours for clients out of USA ) time-frame max (we may delay due to traffic, holidays, events or issues out of our control), from the time payment was made. If we are running late we will make sure to reach out to you to keep you updated on delivery time.
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with the concerned shipping agency. If a trace is filed, the shipping agency will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1 time free replacement package if the value of your package was up to $200. We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] by shipping agency but not received by customers.
It has recently come to our attention that more and more websites are starting pop up that completely lift our images and plagiarize our copy and website in an effort to trick our customers and scam people who are actually trying to find our website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.